updated 4/22/2014



Update!
United States Postal Service (USPS) delivery to the Ukraine is suspended until further notice. Customers shipping to the Ukraine must not select any USPS option when placing orders online.



Please note: Most of our communication is done by email, so please make sure that the email address you use is current.

  • FREE SHIPPING POLICIES

    All Domestic orders over $150 will receive FREE USPS Standard Shipping.

    All International orders over $250 will receive FREE USPS Priority Shipping.

  • HOW WE CALCULATE SHIPPING COSTS

    Domestic and international packages will be charged based on their individual weight. Your shipping cost will be calculated based on the items in your shopping cart when you proceed to the final checkout step and choose your preferred shipping method.

    International orders will be capped at $65, no matter what the actual cost.

  • HOW WE SHIP OUR ORDERS

    All domestic web orders will normally be shipped via USPS. You will have the option to add a secure in-person signature to your delivery at checkout. If you are shipping to a P.O. Box, you must choose USPS as your carrier or your package may be undeliverable and returned to us. UPS will not deliver to a P.O. Box.

    Orders ship as follows:

    RUSH ORDERS generally ship within 1-2 business days from the time of order and receive priority in processing, notification and shipping. Please note that Rush service is only available for orders within the United States. You will have the option of choosing which Rush service you would like upon checkout: UPS Blue 2 day or UPS Overnight Saver. (Please note: UPS Overnight delivery applies to next Business day, excluding Saturday and Sunday.)

    NORMAL ORDERS generally ship within 3-4 business days from the time of order and are sent via the service selected at checkout.

    Please note that, during peak seasons, we may experience some delays, which may affect overall processing and delivery times. To check the current status of your order, as well as tracking information, please visit the TRACK YOUR ORDER page.

    If your package is already in transit, you will not be allowed to change the address, but can (for a fee, based and charged by the carrier) submit an address change through Customer Service.

    If you live in an apartment building and no one is home to receive the package, UPS may, regardless of a 'No Signature Requirement,' find it safer to leave a notice on your door (with 3 delivery attempts) or leave it with a Building Manager (if available). Please note that this is a policy of UPS and followed at their discretion.

    If you cancel your order once shipped, or if refused, you will be refunded for the cost of merchandise only and will incur any fees charged to us by the carrier to return the package to us (ex: UPS charges us a flat fee of $10 for all re-routing). If you wish for the package to be re-sent, you will be charged again for shipping costs, even if you received free shipping on the 1st attempt.

  • A NOTE ABOUT RUSH ORDERS

    Please be aware that, though you may want or need something to ship the same day you order it, this may not be possible. We need time to process your order and prepare it to ship. We will do our best to process same-day requests we receive via phone before 12pm PST but cannot guarantee same-day shipping will be available in all cases.

  • TRACKING AN ORDER

    All orders placed on our website can be tracked online! Just click the TRACK YOUR ORDER link, located at the top of every page on our website, to log in and check on your pending order. On this page you can see the progress of your order, get tracking details and other information.

    Once shipped, you will receive an automated email notification with your tracking information. Please note that tracking numbers will only be available once your order has successfully shipped.

    If you placed your order by phone without creating a login account or your order does not show up on your Order Status page, please contact us via email through our Contact page or call our customer service representatives at 866-365-4779 ext. 241 or 207 (toll-free in the U.S. and Canada only!). International customers please dial 001-323-260-7308 ext. 241 or 207. Your patience is appreciated!

  • NOTICE TO OUR INTERNATIONAL CUSTOMERS

    When ordering from Kill City, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving goods. We cannot and will not mark packages as gift, sample or anything other than merchandise on the applicable customs forms nor will we reduce the value of said package to lessen the taxes and duties levied against the recipient. No exceptions will be made to this policy!

    You may be subject to import duties and taxes, which are levied once the package reaches your country and there is no way to predict what they may be. All charges for customs clearance must be borne by you as we have no control over them nor are we able to reimburse you. Customs policies vary widely from country to country so please contact your local customs office for further information before ordering from our website.

    If an order is cancelled after it’s been shipped, or if refused, you will be refunded for the cost of merchandise only and will incur any fees charged to us by the carrier to return the package to us. If you wish for the package to be re-sent, you will be charged again for full shipping costs (even if you received FREE or reduced shipping on the 1st attempt).

    We now offer options when choosing an International carrier: USPS International Express, International Priority or UPS International Expedited. Please read carefully the differences between each option before choosing. Please contact Customer Service or the specific international carrier for additional information.

    USPS International Express – Approximately 3-14 days delivery to your country’s border and available tracking from time of departure through delivery. You will be responsible for all customs duties, taxes and fees, but will not incur additional carrier charges.

    USPS International Priority – An average of 2-8 weeks to your International location. Tracking is severely limited once it leaves the United States. You will be responsible for all customs duties, taxes and fees, but will not incur additional carrier charges.

    UPS International Expedited – Guaranteed 3-5 days to your country (and often to your door) and excellent tracking from time of departure through delivery. You will be responsible for all customs duties, taxes and fees, as well as potential surcharges by UPS that can include C.O.D charges, brokerage fees or additional carrier charges. The total landing cost can average 15-70% of the total cost of your order. You are responsible for these additional carrier fees, even if your order shipped with Free or Reduced Shipping. Packages are secured with signature required for delivery.

    Not all options are available for all countries. If you have any questions, please contact Customer Service.

    If your Country is not listed, please contact us for rates.

    All International orders eligible for Free Shipping will be shipped by USPS Priority.

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