OUR POLICIES
If for some reason you are not pleased with the item once you’ve received it, we will take it back within 15 days of the date you received it and an exchange or a refund will be granted. The item(s) must be SHIPPED within 15 days from the date UPS or USPS claims the package was delivered (remember, we have tracking numbers for every package that leaves our facilities and we can find out when the package was delivered to you). Travel time for the package to make it from you to us is not included in this 15 day count.
Although we may be more lenient with the 15 day time period in regards to exchanges if extenuating circumstances apply, we will not refund your money if the item(s) is not returned to us within the 15 days! We cannot be held responsible if you went on vacation to Europe for 4 months and forgot to send the pants back before you left, your computer had a virus and you couldn’t get online to contact us (there’s always the phone!), or your dog ate your homework, so to speak. We also WILL NOT issue a refund for the shipping fees unless the shipping company (UPS, USPS, Fed Ex) or Kill City® delayed your order or you received items other than what you ordered! Changing your mind about an item or an order you placed after you receive it is your prerogative and we are not responsible for shipping charges if you do so.
CLOSE OUTS/SALE ITEMS
Any items listed in our “Close Outs/Sale” section and any items listed at a discounted or sale price are exchange only! No exceptions! This information will be noted in red text at the bottom of your shopping cart review page every time you add a “Close Out” or “Sale” item to your shopping cart. Additionally, every Close Out or Sale item ordered will be clearly marked “CLOSE OUT: EXCHANGE ONLY” on the invoice provided in your package. If you have questions or concerns about this, please e-mail customer service at websales@killcity.net.
HOW TO RETURN/EXCHANGE ITEMS
In your package you will receive an invoice that has a return form on the back of it. Simply fill it out based on the instructions listed and send it to the address on the front of the invoice, marked ATTN: WEB SALES. On the off chance that you don’t receive an invoice in your package, this is what you need to do:
1. Write a note giving us your full name, address, phone number, e-mail address, what items you are returning (style number, color, size, and quantity, please!), why you are returning them (didn’t fit, didn’t like, etc), and what you need us to do for you (exchange for a different size/color/style, refund your money, etc.). Be sure to include the style number, size, color, and quantity of what you want if you are asking for an exchange! If this information is missing, it will delay the processing of your exchange.
2. Wrap the note up with the garment and ship it back to us via whatever shipping company you wish to: Web Sales @ Kill City, 130 South Anderson Street, Los Angeles, CA 90033
3. Insure the package with the shipper and/or request a proof of delivery or signature confirmation! We know this costs an extra dollar or two but believe us it’s worth it. If you ship your return without this added precaution, we, and the company you shipped the package with, are not responsible if it is lost or damaged. Please take this advice!!
WHAT MAY BE RETURNED/EXCHANGED
ANY GARMENTS BEING RETURNED MUST BE IN THEIR ORIGINAL CONDITION. Do not cut off the label or care instructions that are sewn into the garment before you try the item on and have decided to keep it permanently. Removal of any tags that are sewn into the garment will result in a non-returnable garment. Additionally, we appreciate your effort to look and smell good and understand your possible need to smoke, but PLEASE, NO BODY GREASE/DRY SKIN FLAKES, FOOD STAINS, RANK SMELLS, CIGARETTE SMOKE, DEODORANT, LOTION, FILTH, STENCH, OR STAIN OF ANY KIND SHOULD HAVE COME INTO CONTACT WITH OUR MERCHANDISE IF YOU WANT TO SEND IT BACK!! And for goodness sake, don’t WASH it!!
I know this all seems obvious, and maybe a little harsh, but you’d be surprised what people try to return sometimes. Besides, would YOU want to buy a shirt Jane Doe got deodorant on or John Smith smoked a pack of Lucky Strikes wearing? I didn't think so� If we receive your garment back and it has obviously been worn, stepped on, or otherwise fouled, it will be immediately sent back to you and the credit card on file for your account will be charged for the shipping fees. No exceptions!!
In short, you must return the garment exactly as you received it.
RESTOCKING FEES
We know it’s hard to figure out your size when you can’t try things on first. We also know that it’s hard to tell if the color you see online is going to be exactly the same as the color of the garment you receive (I can almost guarantee you it will be off in some way, FYI, as monitors vary). However, if you must chronically buy $500 worth of clothing only to return more than half of it (50%) 15 days later, you’ll get our dander up. Should this happen, we will warn you in writing with your next order that we reserve the right to impose a “restocking fee” on your next large return.
The restocking fee is equal to 30% of the original price paid for every item returned. Example: Say $200 worth of a $250 order is returned to us for a refund. 30% of $200 is $60. $200 - $60 = $140 which is the amount that will be refunded to the credit card on file.
If we receive your return and feel a restocking fee is justified, we will contact you via e-mail and/or telephone before taking any action in order to give you the opportunity to do an exchange instead. Whether or not a restocking fee is applied is based on individual circumstances and cannot be predicted before the items are returned.
For more information, please contact us using the information on this website. We promise that we’re here to help you, not mess with you, so please contact us before becoming upset over our policies.